Privacy Policy

Information We Collect

When we refer to "personal information" we mean information that identifies or can reasonably be linked to you. Depending on how you interact with us, we may collect:

• Contact details — name, billing and shipping address, email, and where provided, phone number.
• Account information — username, password, and account preferences.
• Transaction information — products viewed, purchased, returned, or cancelled, and your research-use acknowledgement record.
• Communications — information included in support enquiries or messages you send us.
• Device & usage information — browser type, IP address, identifiers, and site navigation.

Information Sources

• Directly from you — when you create an account, place an order, or contact us.
• Automatically — from your device via cookies and similar technologies.
• Service providers — third parties engaged to process data on our behalf, such as payment and fulfilment partners.

How We Use Your Data

• Provide & improve the service — process payments, fulfil and dispatch orders, maintain your account.
• Communicate with you — order updates, customer support, and documentation access such as Certificates of Analysis.
• Security & fraud prevention — authenticate accounts and investigate unlawful activity.
• Marketing — where you have opted in. You can unsubscribe at any time.
• Legal compliance — meet legal obligations and enforce our terms.

How We Disclose Data

We may disclose personal information to vendors who perform services on our behalf (payment processing, fulfilment, IT, hosting, analytics); to third parties where you direct or consent; and to parties involved in a business transaction or where required by law. We do not sell your personal information.

Third-Party Websites & Links

Our website may contain links to third-party platforms. We are not responsible for the privacy or security practices of those sites, and inclusion of a link does not imply endorsement.

Children's Data

Our services are intended only for those legally permitted to purchase research compounds in their jurisdiction, and are not directed at children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their data, please contact us to request deletion.

Security & Retention

No security measures are perfect or impenetrable. We recommend you do not use unsecured channels to send us sensitive information.

How long we retain your personal information depends on whether we need it to maintain your account, provide services, comply with legal or tax obligations, or resolve disputes.

Your Rights & Choices

As Claritas Peptides is UK-based, the UK GDPR and Data Protection Act 2018 apply. Depending on where you live, you may have the right to access, correct, delete, object to or restrict processing, request portability of your data, and withdraw consent where we rely on it. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

International Transfers

We may transfer, store, and process your personal information outside the UK. Where we do so, we rely on recognised safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised policy on this page and update the version and effective date in the document control panel above.

Contact Us

FEL BARNET HOUSE LTD, trading as Claritas Peptides, is the data controller responsible for your personal information. For questions about our privacy practices or to exercise any of your rights, please contact:

Claritas Peptides
A trading name of FEL BARNET HOUSE LTD
Company number: 09308348
Email: support@claritaspeptides.com